Cloud Conversion eCommerce Automation connects ChannelAdvisor to salesforce.com’s award winning platform. Our client’s data (the customer, order, product, and message details) is brought into salesforce.com. This provides their business with a centralized source of information that is easy to navigate and utilize across customer service, returns, inventory, and order management.
Our client’s experience is designed around detailed customer profiles that outline every interaction their customers have with their company. Phone calls, messages, feedback, and orders appear organized on an automated basis as each new interaction takes place. The result is a rich database primed for performing simple and effective customer service designed to result in positive feedback.
Through the Cloud Conversion ChannelAdvisor integration, we further expand the ability of our clients to work in a single unified workspace without jumping between systems. Clients can upload tracking and manage returns without leaving salesforce.com.