Cloud Conversion CRM is a way for eCommerce retailers selling across multiple channels to unite their data in order to build an easy to navigate database that empowers them to manage customer service, returns, and analytics. This solution, built feature by feature via the demands of our clients, is designed by eCommerce retailers for eCommerce retailers.
Our client’s experience is centered around detailed customer profiles that outline every interaction a customer has with their company. Phone calls, messages, and orders, appear organized on an automated basis as new interactions take place. Linkable data points allow for swift navigation from customer history to a specific order or message with the goal of providing rapid access to information essential to impressing a customer.
The result is a rich, reliable, and connected, solution primed for managing an eCommerce company in the cloud.