The Only Complete e-Customer Relationship Management (CRM) Solution for eBay® Sellers powered by salesforce.com®

Cloud Conversion for eCommerce enables top eBay sellers to manage all customer service and support from a single source. Powered completely by salesforce.com, the leader in customer relationship management (CRM) and cloud computing, this solution is the first 100% native integration between eBay and salesforce.com, meaning there are no extraneous systems or potential points of failure. All eBay messages are sent directly into Salesforce and Salesforce sends those responses directly back using eBay's APIs. So, by leveraging Cloud Conversion and the salesforce.com Service Cloud™, eBay sellers can now take advantage of the most advanced customer service available today.

The CRM Solution eBay Sellers Have Been Waiting For!

Cloud Conversion for eCommerce delivers the link between salesforce.com and eBay. With complete integration between the eBay messaging system and customer emails to the salesforce.com Service Cloud, eBay sellers are able to leverage the security (ISO 2700 certified), reliability, performance, and scalability available only through salesforce.com. In addition, eBay Sellers have many other options including the ability to leverage the salesforce.com CTI/Call Center capabilities to tie their phone systems to their customer and case records, many of which say is “game-changing” to their business.

Key Features:

• Consolidated eBay Messages. All eBay messages (Ask Seller Question, Member Messages, etc) and customer emails flow directly into the salesforce.com dashboard in real-time.
• Simplified View. All eBay customer questions and customer service emails can be answered directly from one screen.
• Streamlined RMA Process. Having one view, helps to streamline and track the returns/RMA process across all eCommerce selling channels.
• Better Reports. Track Customer Service staff productivity and effectiveness using state-of-the-art, customizable reports.
• Improved Insight. Gain valuable insight into customer service and support operations with powerful reporting capabilities and executive dashboards.
• Much, much more. Access to other salesforce.com third-party partners to take advantage of and to leverage the newest technologies as they evolve from the AppExchange.

It’s a Package Deal.

Because Cloud Conversion for eCommerce is powered by salesforce.com, you're able to take advantage of everything else that Salesforce has to offer, including 24x7 customer support, CRM best practices, an incredible user community, the Salesforce IdeaExchange, and much more. All you need is a Professional Edition of salesforce.com (just $65/agent/month) and one seat of Cloud Converison ($99 per month) and you're ready to take your business to the next level!

To get started with your FREE, 30 day trial or to learn more about how Cloud Conversion for eCommerce can make your eBay and eCommerce operations more productive and improve your customer service, please contact us now at
ecommerce@cloudconversion.com.

Also, check us out on the Force.com AppExchange: